Privacy Policy
Mile High Carpet Cleaning – Privacy Policy
Last Updated: April 2026
Mile High Carpet Cleaning (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it when you visit our website, schedule services, or communicate with us—including through SMS/text messaging.
By using our website or providing your information, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
● Name
● Phone number
● Email address
● Service address
● Payment information (processed securely through third‑party providers)
Service & Communication Information
● Appointment details
● Service history
● Text message interactions
● Customer support inquiries
Automatically Collected Information When you visit our website, we may collect:
● IP address
● Browser type
● Device information
● Pages visited
● Cookies and tracking data
2. How We Use Your Information
We use your information to:
● Schedule and complete carpet cleaning services
● Send appointment confirmations and reminders
● Provide updates or changes related to your service
● Respond to questions or customer support requests
● Improve our website and customer experience
● Send promotional or informational messages (only with your consent)
● Maintain internal business records
3. SMS/Text Messaging Policy
When you opt in to receive SMS messages from Mile High Carpet Cleaning, you agree to receive texts related to your services, including reminders, updates, and customer support communication.
Additional SMS details:
● Message frequency varies based on scheduled services
● Message and data rates may apply
● Reply STOP to opt out at any time
● Reply HELP for assistance
● Your phone number is used solely for communication related to your services with us
Mile High Carpet Cleaning does not share, sell, or rent your mobile number or any personal information collected through SMS messaging with third parties for their marketing purposes. Your mobile number will only be used to send you the SMS messages you have opted in to receive.
4. How We Share Your Information
We do not sell your personal information.
We may share information only with:
● Service providers who help us operate our business (e.g., scheduling software, payment processors)
● Legal authorities if required by law
● Business partners only when necessary to complete your requested service
All third‑party partners are required to protect your information and use it only for the purpose of supporting our services.
5. Data Security
We use reasonable and industry‑standard measures to protect your information from unauthorized access, misuse, or disclosure. While no system is completely secure, we take steps to safeguard your data through secure connections, limited access, and trusted service providers.
6. Your Rights & Choices
You may:
● Opt out of SMS messages at any time
● Request access to the personal information we hold
● Request corrections or updates
● Request deletion of your information, where legally permitted To make a request, contact us using the information below.
7. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to improve your browsing experience, analyze traffic, and personalize content. You may disable cookies in your browser settings, but some features may not function properly.
8. Children’s Privacy
Our services are not directed to children under 18, and we do not knowingly collect information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy or your information, please contact us:
Mile High Carpet Cleaning
Email: Contact.milehighcarpet@gmail.com
Phone: (720) 640-6696